All Systems Operational

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Welcome to Traction Guest's Status Page for real-time information on system performance and security.

Should you suspect a security breach, please e-mail us at privacy@tractionguest.com. We will investigate the case and advise what action to take.

Uptime over the past 90 days. View historical uptime.
iPad App (Visitor Registration) Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Email Gateway Operational
Admin Console Operational
90 days ago
99.9 % uptime
Today
Hosting Operational
Database Operational
Twilio SMS Gateway Operational
Badge Printing Operational
Host Sync ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019

No incidents reported.

Dec 12, 2019
Traction Guest app closing automatically
Resolved - Our team successfully released a fix last night. This issue is now resolved.
Dec 12, 12:15 PST
Identified - Our team has identified root cause. A fix is currently being prepared for release.
Dec 11, 14:03 PST
Update - Our team is continuing to investigate this issue. We have identified some possible root cause scenarios and are actively monitoring our logs. We'll continue to provide updates here.
Dec 11, 12:56 PST
Update - Our team is continuing their investigation into root cause. We will continue to post updates here.
Dec 11, 09:30 PST
Update - We are continuing to investigate root cause.
Dec 10, 17:02 PST
Update - We are continuing to investigate the root cause.
Dec 10, 13:20 PST
Investigating - Some customers have reported that after installing the latest update, version 1.22.2, their iPads are automatically closing if left unused for about 30 minutes.

Our team is investigating root cause. We will continue to post updates here
Dec 10, 12:19 PST
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Latency loading the web-app
Resolved - Our team has resolved the issue. The platform is now functioning as normal.
Dec 2, 17:53 PST
Update - Our team has identified the root cause of the latency issue and will be deploying a mitigation release to avoid this issue from reoccurring.
Dec 2, 15:39 PST
Monitoring - Currently, all systems are back to normal. Our team is continuing to monitor our systems.

We will continue to provide updates here.
Dec 2, 14:06 PST
Update - Currently, all systems are back to normal. Our team is continuing to monitor our systems.

We will continue to provide updates here.
Dec 2, 14:06 PST
Investigating - Our team is currently investigating increased latencies when loading the web-app.

We will continue posting updates.
Dec 2, 12:20 PST
Sign-ins not syncing with server
Resolved - We have identified the root cause and have fixed the issue. All sign-ins are now being processed.
Dec 2, 17:00 PST
Investigating - We are currently investigating an issue where some customers may be experiencing delays with sign-ins appearing on the Guest Book and notifications being triggered.

We will continue to post updates here.
Dec 2, 14:43 PST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

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